Citrix XenApp and XenDesktop 7.6 Helpdesk Support Training

Citrix XenApp and XenDesktop 7.6 Helpdesk Support Training (CXD-105)


Citrix XenApp and XenDesktop 7.6 Helpdesk Support Training Course Hands-on

This Citrix XenApp and XenDesktop 7.6 Helpdesk Support Training course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Customize It:

With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.

Citrix XenApp and XenDesktop 7.6 Helpdesk Support Training (CXD-105)Related Courses:

Duration: 2 days

Class Prerequisites:

An understanding of server, desktop and application virtualization concepts.
Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

What You Will Learn:

Complete helpdesk tickets thoroughly with the appropriate documentation.
Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
Escalate issues that are out of scope to the appropriate team/individual.
Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

Course Content:

Module 1: Supporting XenApp and XenDesktop as a Helpdesk Representative

XenApp and XenDesktop Architecture
XenApp and XenDesktop Infrastructure
Helpdesk Overview

Module 2: Configuring Citrix Receiver and Using Citrix StoreFront

Authenticating to a XenApp or XenDesktop Environment
Understanding Citrix Receiver
Navigating Receiver
Troubleshooting Receiver Issues

Module 3: Researching Issues with Citrix Studio

Delegated Administration
Working with Machine Catalogs
Working with Delivery Groups
Understanding Citrix Policies
Understanding End-User Profiles
Troubleshooting Policies

Module 4: Printing in a XenApp and XenDesktop Environment

Printing Concepts
Default Printing Behavior
Provisioning Printers
Citrix Universal Print Server and Printer Driver
Troubleshooting End-User Printing Issues

Module 5: Resolving Issues Using Citrix Director

Citrix Director
Interacting with an End User
Resolving Issues for the End User
Monitoring with the Director Dashboard
Troubleshooting Director Issues

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    Time Frame: 0-3 Months4-12 Months

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