Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training (M12585)
Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training Course Description
In this Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. The Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course will also enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.
The primary audience for this Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course is the Desktop Support Technician (DST) in an Upper MORG Organization.
EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.
EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.
Duration: 5 days
What You Will Learn:
Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
Configure file access and printers on a Windows 7 client computer.
Configure network connectivity on a Windows 7 client computer.
Configure wireless network connectivity on a Windows 7 client computer.
Secure Windows 7 client desktop computers.
Optimize and maintain the performance and reliability of a Windows 7 client computer.
Configure mobile computing and remote access settings for a Windows 7 client computer.
Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
Troubleshoot startup issues on a Windows 7 computer.
Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
Troubleshoot hardware device, device driver, and performance issues.
Troubleshoot network connectivity issues.
Troubleshoot remote connectivity issues.
Troubleshoot logon and resource access issues.
Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
Troubleshoot operating system and applications issues
Module 1: Installing, Upgrading and Migrating to Windows 7
Preparing to Install Windows 7
Performing a Clean Installation of Windows 7
Upgrading and Migrating to Windows 7
Performing Image-based Installation of Windows 7
Configuring Application Compatibility
Lab: Installing and Configuring Windows 7
Migrating Settings by using Windows Easy Transfer
Configuring a Reference Image of Windows 7
Configuring a Reference Image
Module 2: Troubleshooting Startup Issues
Overview of the Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Lab: Troubleshooting Startup Issues
Resolving a Startup Problem
Resolving a Startup Problem
Module 3: Configuring Disks and Device Drivers
Partitioning Disks in Windows 7
Managing Disk Volumes
Maintaining Disks in Windows 7
Installing and Configuring Device Drivers
Lab: Configuring Disks and Device Drivers
Configuring Disk Quotas (Optional)
Updating a Device Driver
Module 4: Troubleshooting Hardware Device, Device Driver and Performance Issues
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in Windows 7
Troubleshooting Device Driver Failures
Lab 1: Resolving Hardware Device and Device Driver Issues
Resolving Hardware Issues
Configuring Group Policy to Control Device Installation (optional)
Lab 2: Troubleshooting Performance Related Issues
Troubleshooting a Performance Problem
Module 5: Configuring File Access and Printers on Windows 7 Client Computers
Overview of Authentication and Authorization
Managing File Access in Windows 7
Managing Shared Folders
Configuring File Compression
Lab: Configuring File Access and Printers on Windows 7 Client Computers
Create and Configure a Public Shared Folder for all Users
Configuring Shared Access to Files for Specific Users
Creating and Sharing a Printer
Module 6: Troubleshooting Logon and Resource Access Issues
Troubleshooting User Logon Issues
Troubleshooting User Profile Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
Lab: Troubleshooting Logon and Resource Access Issues
Troubleshooting Offline Files
Troubleshooting a Missing Drive Mapping
Troubleshooting Missing Files in My Documents
Troubleshooting a File Access Issue
Module 7: Configuring Network Connectivity
Configuring IPv4 Network Connectivity
Configuring IPv6 Network Connectivity
Implementing Automatic IP Address Allocation
Overview of Name Resolution
Troubleshooting Network Issues
Lab: Configuring Network Connectivity
Configuring IPv4 Addressing
Configuring IPv6 Addressing
Troubleshooting Network Connectivity
Module 8: Troubleshooting Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity Issues
Lab: Troubleshooting Network Connectivity Issues
Module 9: Using Group Policy to Centralize Configuration
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab: Using Group Policy to Centralize Configuration
Resolve Group Policy Application
Resolve Group Policy Application
Module 10: Securing Windows 7 Desktops
Overview of Security Management in Windows 7
Securing a Windows 7 Client Computer by Using Local Security Policy Settings
Securing Data by Using EFS and BitLocker
Configuring Application Restrictions
Configuring User Account Control
Configuring Windows Firewall
Configuring Windows Defender
Lab 1: Configuring UAC, Local Security Policies, EFS, and AppLocker
Using Action Center
Configuring Local Security Policies
Lab 2: Configuring Windows Firewall, Security Settings, and Windows Defender
Configure Windows Firewall
Configure Windows Defender
Module 11: Troubleshooting Security Issues
Recovering Files Encrypted by EFS
Recovering BitLocker-Protected Drives
Troubleshooting Internet Explorer and Content Access Issues
Lab: Troubleshooting Security Issues
Recovering a BitLocker-Protected Drive
Troubleshooting an Internet Explorer Security Issue
Module 12: Optimizing and Maintaining Windows 7 Client Computers
Maintaining Performance by Using the Windows 7 Performance Tools
Maintaining Reliability by Using the Windows 7 Diagnostic Tools
Backing Up and Restoring Data by Using Windows Backup
Restoring a Windows 7 System by Using System Restore Points
Configuring Windows Update
Lab: Optimizing and Maintaining Windows 7 Client Computers
Monitoring System Performance
Backing Up and Restoring Data
Configuring System Restore Points
Configuring Windows Update
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