Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training

Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training (M12585)

Introduction:

Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training Course Description

In this Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. The Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course will also enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

Customize It:

With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.

Audience/Target Group

The primary audience for this Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training course is the Desktop Support Technician (DST) in an Upper MORG Organization.

EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.

EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician Training (M12585)Related Courses:

Duration: 5 days

What You Will Learn:

Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
Configure file access and printers on a Windows 7 client computer.
Configure network connectivity on a Windows 7 client computer.
Configure wireless network connectivity on a Windows 7 client computer.
Secure Windows 7 client desktop computers.
Optimize and maintain the performance and reliability of a Windows 7 client computer.
Configure mobile computing and remote access settings for a Windows 7 client computer.
Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
Troubleshoot startup issues on a Windows 7 computer.
Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
Troubleshoot hardware device, device driver, and performance issues.
Troubleshoot network connectivity issues.
Troubleshoot remote connectivity issues.
Troubleshoot logon and resource access issues.
Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
Troubleshoot operating system and applications issues

Course Content:

Module 1: Installing, Upgrading and Migrating to Windows 7

Lessons

Preparing to Install Windows 7
Performing a Clean Installation of Windows 7
Upgrading and Migrating to Windows 7
Performing Image-based Installation of Windows 7
Configuring Application Compatibility

Lab: Installing and Configuring Windows 7

Migrating Settings by using Windows Easy Transfer
Configuring a Reference Image of Windows 7
Configuring a Reference Image

Module 2: Troubleshooting Startup Issues

Lessons

Overview of the Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues

Lab: Troubleshooting Startup Issues

Resolving a Startup Problem
Resolving a Startup Problem

Module 3: Configuring Disks and Device Drivers

Lessons

Partitioning Disks in Windows 7
Managing Disk Volumes
Maintaining Disks in Windows 7
Installing and Configuring Device Drivers

Lab: Configuring Disks and Device Drivers

Configuring Disks
Configuring Disk Quotas (Optional)
Updating a Device Driver

Module 4: Troubleshooting Hardware Device, Device Driver and Performance Issues

Lessons

Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in Windows 7
Troubleshooting Device Driver Failures

Lab 1: Resolving Hardware Device and Device Driver Issues

Resolving Hardware Issues
Configuring Group Policy to Control Device Installation (optional)

Lab 2: Troubleshooting Performance Related Issues

Troubleshooting a Performance Problem

Module 5: Configuring File Access and Printers on Windows 7 Client Computers

Lessons

Overview of Authentication and Authorization
Managing File Access in Windows 7
Managing Shared Folders
Configuring File Compression
Managing Printing

Lab: Configuring File Access and Printers on Windows 7 Client Computers

Create and Configure a Public Shared Folder for all Users
Configuring Shared Access to Files for Specific Users
Creating and Sharing a Printer

Module 6: Troubleshooting Logon and Resource Access Issues

Lessons

Troubleshooting User Logon Issues
Troubleshooting User Profile Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues

Lab: Troubleshooting Logon and Resource Access Issues

Troubleshooting Offline Files
Troubleshooting a Missing Drive Mapping
Troubleshooting Missing Files in My Documents
Troubleshooting a File Access Issue

Module 7: Configuring Network Connectivity

Lessons

Configuring IPv4 Network Connectivity
Configuring IPv6 Network Connectivity
Implementing Automatic IP Address Allocation
Overview of Name Resolution
Troubleshooting Network Issues

Lab: Configuring Network Connectivity

Configuring IPv4 Addressing
Configuring IPv6 Addressing
Troubleshooting Network Connectivity

Module 8: Troubleshooting Network Connectivity Issues

Lessons

Determining Network Settings
Troubleshooting Network Connectivity Issues

Lab: Troubleshooting Network Connectivity Issues

Module 9: Using Group Policy to Centralize Configuration

Lessons

Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

Lab: Using Group Policy to Centralize Configuration

Resolve Group Policy Application
Resolve Group Policy Application

Module 10: Securing Windows 7 Desktops

Lessons

Overview of Security Management in Windows 7
Securing a Windows 7 Client Computer by Using Local Security Policy Settings
Securing Data by Using EFS and BitLocker
Configuring Application Restrictions
Configuring User Account Control
Configuring Windows Firewall
Configuring Windows Defender

Lab 1: Configuring UAC, Local Security Policies, EFS, and AppLocker

Using Action Center
Configuring Local Security Policies
Encrypting Data
Configuring AppLocker

Lab 2: Configuring Windows Firewall, Security Settings, and Windows Defender

Configure Windows Firewall
Configure Windows Defender

Module 11: Troubleshooting Security Issues

Lessons

Recovering Files Encrypted by EFS
Recovering BitLocker-Protected Drives
Troubleshooting Internet Explorer and Content Access Issues

Lab: Troubleshooting Security Issues

Recovering a BitLocker-Protected Drive
Troubleshooting an Internet Explorer Security Issue

Module 12: Optimizing and Maintaining Windows 7 Client Computers

Lessons

Maintaining Performance by Using the Windows 7 Performance Tools
Maintaining Reliability by Using the Windows 7 Diagnostic Tools
Backing Up and Restoring Data by Using Windows Backup
Restoring a Windows 7 System by Using System Restore Points
Configuring Windows Update

Lab: Optimizing and Maintaining Windows 7 Client Computers

Monitoring System Performance
Backing Up and Restoring Data
Configuring System Restore Points
Configuring Windows Update

Request More Information

Time Frame: 0-3 Months4-12 Months

No Comments Yet.

Leave a comment