Microsoft Windows 7, Enterprise Desktop Support Technician Training (M50331)
Introduction:
Microsoft Windows 7, Enterprise Desktop Support Technician Training Course Hands-on. With Microsoft Microsoft Windows 7, Enterprise Desktop Support Technician Training course, you will be able to:
● Identify and Resolve Desktop Application Issues
● Identify the Cause of and Resolve Networking Issues
● Manage and Maintain Systems That Run Windows 7
● Support Mobile Users
● Identify the Cause of and Resolve Security Issues
Customize It:
With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.
Audience/Target Group
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Related Courses:
Duration: 5 days
Class Prerequisites:
Experience working in a domain environment
Experience using desktop and command-line troubleshooting tools
Experience installing and troubleshooting desktop application problems
Experience configuring registry and group policy settings?
What You Will Learn:
Identify and Resolve Desktop Application Issues
Identify the Cause of and Resolve Networking Issues
Manage and Maintain Systems That Run Windows 7
Support Mobile Users
Identify the Cause of and Resolve Security Issues
Course Content:
Module 1: Identify and Resolve New Software Installation Issues
Planning New Software Deployment
Multilingual Deployment
Using Group Policy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing
Lab: Identify and Resolve New Software Installation Issues
Create a Repair Disk and Installation Partitions
Install and Configure Windows 7
Install Programs and test App locker
Configure Compatibility Settings
Module 2: Resolve Software Configuration Issues
Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps Recorder
Resolve Software Configuration Issues
Lab: Resolve Software Configuration Issues
Install the Windows Automated Installation Kit
Create a Windows PE bootable image
Create a VHD disk
Install Windows 7 on a VHD
Boot Windows 7 from a VHD
Use the Problem Steps Recorder
Module 3: Resolve Software Failure
Event Viewer
Event Forwarding
Application Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Resolve Software Failure
Lab: Resolve Software Failure
Install applications written for older versions of Windows
Use the Program Compatibility Tool to configure settings for older applications
Use PowerShell scripts to configure Network Adapters
Use the Troubleshooter to enable the network adapter
Install Windows 7 SDK
Create a Troubleshooting Pack with the SDK
Configure Event Forwarding
Use System Restore
Module 4: Identify and Resolve Logon Issues
Authentication Process
Machine Accounts
Trust Relationships
Network Services
User Account Properties
User Profiles
Resolve Logon Issues
Lab: Identify and Resolve Logon Issues
Join a computer to the domain
Install Remote Server Administration Tools (RSAT)
Test and Verify Domain User Account Properties
Create Logoff script using PowerShell
Test the use of Roaming Profiles
Test the use of Mandatory Profiles
Module 5: Identify and Resolve Network Connectivity Issues
Scope of the Problem
Hardware Issues
TCP/IP Configuration
Network Routing
IPSec Configuration
Network Connectivity Tools
Branch Cache
Resolve Network Connectivity Issues
Lab: Identify and Resolve Network Connectivity Issues
Use command-line tools to identify and fix network connectivity problems
Fix connectivity problems caused by problem scripts
Module 6: Identify and Resolve Name Resolution Issues
DNS Name Resolution
Using a Hosts files
WINS Configuration
Using LMHOSTS files
Name Resolution Order
Manual vs DHCP Configuration
Resolve Name Resolution Issues
Lab: Identify and Resolve Name Resolution Issues
Configure and Test DNS Resolution
Configure and Test Hosts File Resolution
Configure and Test NetBIOS Resolution
Module 7: Identify and Resolve Network Printer Issues
Connecting to a Network Printer
Managing the Print Spooler
Setting Printer Priorities
Creating Printer Pools
Configuring Drivers
Printer Schedules
Printer Permissions
Manage Printers with Group Policy Settings
Resolve Network Printer Issues
Lab: Identify and Resolve Network Printer Issues
Install local and network printers
Create and use a separator page
Configure Printer Redirection and Printer Pooling
Move the Print Spooler Directory
Module 8: Identify and Resolve Performance Issues
Analyzing Event Logs
Setting Power Management
Optimize Processor Usage
Optimizing Memory Usage
Optimize Hard Drive Usage
Optimize Network Usage
Performance Tools
Resolve Performance Issues
Lab: Identify and Resolve Performance Issues
Schedule and Perform a Disk Defragmentation
Using Task Manager
Using Resource Monitor
Display a message when a Service stops
Module 9: Identify and Resolve Hardware Failure Issues
Diagnosing Memory Failure Issues
Hard Drive Issues
Network Card Issues
Power Supply Issues
Windows Hardware Diagnostic Tools
Resolve Hardware Failure Issues
Lab: Identify and Resolve Hardware Failure Issues
Use the Windows Memory Diagnostics Tool
Fix Hard Disk Errors
Use the Reliability Monitor
Use Event Viewer to Find Hardware Information
Module 10: Identify and Resolve Wireless Connectivity Issues
Signal Strength
Wireless Security
Wireless Profiles
Management Options for Wireless Devices
Resolve Wireless Connectivity Issues
Module 11: Identify and Resolve Remote Access Issues
Remote Access Methods
Dial-up Configuration
VPN Configuration
Direct Access Configuration
Authentication Protocols
Resolve Remote Access Issues
Lab: Identify and Resolve Remote Access Issues
Configure Remote Access settings for a domain user account
Create and Test a VPN Connection
Module 12: Manage File Synchronization
Configuring Offline File Access
Synchronization Settings
Transparent Caching
Roaming Profiles
Restoring Network Files
Resolve File Synchronization Problems
Lab: Manage File Synchronization
Configure and Test Offline Files
Restore the Previous Version of a File
Module 13: Identify and Resolve Internet Explorer Security Issues
Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Managing Add-ons
Configure Smart Screen Filter
Other Security Issues
Resolve Internet Explorer Security Issues
Lab: Identify and Resolve Internet Explorer Security Issues
Configure Trusted Security Zone
Configure the Security and Privacy Features in IE
Configure Group Policy Settings for Internet Explorer
Module 14: Identify and Resolve Firewall Issues
Securing Network Applications and Features
Program and Port Exceptions
Configuring Notifications and Logging
Network Security Tools
Resolve Firewall Issues
Lab: Identify and Resolve Firewall Issues
Configure and Test Firewall Rules for an application
Fix Application Problems Caused by Firewall Rules
Module 15: Identify and Resolve Issues Due To Malicious Software
Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Recovering From Malware Infection
Resolve Issues Due To Malicious Software
Lab: Identify and Resolve Issues Due To Malicious Software
Use the Action Center to manage UAC settings
Use System File Checker
Use the Malicious Software Removal Tool
Install Microsoft Security Essentials
Module 16: Identify and Resolve Encryption Issues
Configuring a Recovery Agent
Using EFS
Using BitLocker
Encryption Tools
Resolve Encryption Issues
Lab: Identify and Resolve Encryption Issues
Encrypt Files using EFS
Configure EFS Sharing
Configure a Recovery Agent
Module 17: Identify and Resolve Software Update Issues
Types of Windows Updates
Using Windows Update
Using Microsoft Update
Resolve Software Update Issues
Lab: Identify and Resolve Software Update Issues
Configure Windows Updates using desktop settings
Configure Windows Updates using Group Policy settings
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