Microsoft Windows 7, Enterprise Desktop Support Technician Training

Microsoft Windows 7, Enterprise Desktop Support Technician Training (M50331)

Introduction:

Microsoft Windows 7, Enterprise Desktop Support Technician Training Course Hands-on. With Microsoft Microsoft Windows 7, Enterprise Desktop Support Technician Training course, you will be able to:

● Identify and Resolve Desktop Application Issues
● Identify the Cause of and Resolve Networking Issues
● Manage and Maintain Systems That Run Windows 7
● Support Mobile Users
● Identify the Cause of and Resolve Security Issues

Customize It:

With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.

Audience/Target Group

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Related Courses:

Duration: 5 days

Class Prerequisites:

Experience working in a domain environment
Experience using desktop and command-line troubleshooting tools
Experience installing and troubleshooting desktop application problems
Experience configuring registry and group policy settings?

What You Will Learn:

Identify and Resolve Desktop Application Issues
Identify the Cause of and Resolve Networking Issues
Manage and Maintain Systems That Run Windows 7
Support Mobile Users
Identify the Cause of and Resolve Security Issues

Course Content:

Module 1: Identify and Resolve New Software Installation Issues

Planning New Software Deployment
Multilingual Deployment
Using Group Policy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing

Lab: Identify and Resolve New Software Installation Issues

Create a Repair Disk and Installation Partitions
Install and Configure Windows 7
Install Programs and test App locker
Configure Compatibility Settings

Module 2: Resolve Software Configuration Issues

Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps Recorder
Resolve Software Configuration Issues

Lab: Resolve Software Configuration Issues

Install the Windows Automated Installation Kit
Create a Windows PE bootable image
Create a VHD disk
Install Windows 7 on a VHD
Boot Windows 7 from a VHD
Use the Problem Steps Recorder

Module 3: Resolve Software Failure

Event Viewer
Event Forwarding
Application Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Resolve Software Failure

Lab: Resolve Software Failure

Install applications written for older versions of Windows
Use the Program Compatibility Tool to configure settings for older applications
Use PowerShell scripts to configure Network Adapters
Use the Troubleshooter to enable the network adapter
Install Windows 7 SDK
Create a Troubleshooting Pack with the SDK
Configure Event Forwarding
Use System Restore

Module 4: Identify and Resolve Logon Issues

Authentication Process
Machine Accounts
Trust Relationships
Network Services
User Account Properties
User Profiles
Resolve Logon Issues

Lab: Identify and Resolve Logon Issues

Join a computer to the domain
Install Remote Server Administration Tools (RSAT)
Test and Verify Domain User Account Properties
Create Logoff script using PowerShell
Test the use of Roaming Profiles
Test the use of Mandatory Profiles

Module 5: Identify and Resolve Network Connectivity Issues

Scope of the Problem
Hardware Issues
TCP/IP Configuration
Network Routing
IPSec Configuration
Network Connectivity Tools
Branch Cache
Resolve Network Connectivity Issues

Lab: Identify and Resolve Network Connectivity Issues

Use command-line tools to identify and fix network connectivity problems
Fix connectivity problems caused by problem scripts

Module 6: Identify and Resolve Name Resolution Issues

DNS Name Resolution
Using a Hosts files
WINS Configuration
Using LMHOSTS files
Name Resolution Order
Manual vs DHCP Configuration
Resolve Name Resolution Issues

Lab: Identify and Resolve Name Resolution Issues

Configure and Test DNS Resolution
Configure and Test Hosts File Resolution
Configure and Test NetBIOS Resolution

Module 7: Identify and Resolve Network Printer Issues

Connecting to a Network Printer
Managing the Print Spooler
Setting Printer Priorities
Creating Printer Pools
Configuring Drivers
Printer Schedules
Printer Permissions
Manage Printers with Group Policy Settings
Resolve Network Printer Issues

Lab: Identify and Resolve Network Printer Issues

Install local and network printers
Create and use a separator page
Configure Printer Redirection and Printer Pooling
Move the Print Spooler Directory

Module 8: Identify and Resolve Performance Issues

Analyzing Event Logs
Setting Power Management
Optimize Processor Usage
Optimizing Memory Usage
Optimize Hard Drive Usage
Optimize Network Usage
Performance Tools
Resolve Performance Issues

Lab: Identify and Resolve Performance Issues

Schedule and Perform a Disk Defragmentation
Using Task Manager
Using Resource Monitor
Display a message when a Service stops

Module 9: Identify and Resolve Hardware Failure Issues

Diagnosing Memory Failure Issues
Hard Drive Issues
Network Card Issues
Power Supply Issues
Windows Hardware Diagnostic Tools
Resolve Hardware Failure Issues

Lab: Identify and Resolve Hardware Failure Issues

Use the Windows Memory Diagnostics Tool
Fix Hard Disk Errors
Use the Reliability Monitor
Use Event Viewer to Find Hardware Information

Module 10: Identify and Resolve Wireless Connectivity Issues

Signal Strength
Wireless Security
Wireless Profiles
Management Options for Wireless Devices
Resolve Wireless Connectivity Issues

Module 11: Identify and Resolve Remote Access Issues

Remote Access Methods
Dial-up Configuration
VPN Configuration
Direct Access Configuration
Authentication Protocols
Resolve Remote Access Issues

Lab: Identify and Resolve Remote Access Issues

Configure Remote Access settings for a domain user account
Create and Test a VPN Connection

Module 12: Manage File Synchronization

Configuring Offline File Access
Synchronization Settings
Transparent Caching
Roaming Profiles
Restoring Network Files
Resolve File Synchronization Problems

Lab: Manage File Synchronization

Configure and Test Offline Files
Restore the Previous Version of a File

Module 13: Identify and Resolve Internet Explorer Security Issues

Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Managing Add-ons
Configure Smart Screen Filter
Other Security Issues
Resolve Internet Explorer Security Issues

Lab: Identify and Resolve Internet Explorer Security Issues

Configure Trusted Security Zone
Configure the Security and Privacy Features in IE
Configure Group Policy Settings for Internet Explorer

Module 14: Identify and Resolve Firewall Issues

Securing Network Applications and Features
Program and Port Exceptions
Configuring Notifications and Logging
Network Security Tools
Resolve Firewall Issues

Lab: Identify and Resolve Firewall Issues

Configure and Test Firewall Rules for an application
Fix Application Problems Caused by Firewall Rules

Module 15: Identify and Resolve Issues Due To Malicious Software

Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Recovering From Malware Infection
Resolve Issues Due To Malicious Software

Lab: Identify and Resolve Issues Due To Malicious Software

Use the Action Center to manage UAC settings
Use System File Checker
Use the Malicious Software Removal Tool
Install Microsoft Security Essentials

Module 16: Identify and Resolve Encryption Issues

Configuring a Recovery Agent
Using EFS
Using BitLocker
Encryption Tools
Resolve Encryption Issues

Lab: Identify and Resolve Encryption Issues

Encrypt Files using EFS
Configure EFS Sharing
Configure a Recovery Agent

Module 17: Identify and Resolve Software Update Issues

Types of Windows Updates
Using Windows Update
Using Microsoft Update
Resolve Software Update Issues

Lab: Identify and Resolve Software Update Issues

Configure Windows Updates using desktop settings
Configure Windows Updates using Group Policy settings

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