PeopleSoft CRM Solutions Training Rel 9.2 New Features

PeopleSoft CRM Solutions Training Rel 9.2 New Features

Introduction:

PeopleSoft CRM Solutions Training Rel 9.2 New Features Course by Example

This PeopleSoft CRM Solutions Training Rel 9.2 New Features helps you understand the new functionality available in PeopleSoft Customer Relationship Management rel 9.2. Our Expert instructors will deep dive into how you can make improved decisions during your implementation or upgrade.

PeopleSoft CRM Solutions Training Rel 9.2 New FeaturesRelated Courses:

Duration: 1 days

Prerequisites:

Prior knowledge of the PeopleSoft CRM application

Customize It:

With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.

Audience / Target Group:

Business Analysts
End Users
Functional Implementer
Sales Consultants
System Analysts

What You Will Learn:

Use new user interface, style sheets and usability changes in PeopleTools 8.53.
Explore new features in HR Help Desk, including automatic case creation, adding a person of interest, employee self-service enhancements.
Use the HR Manager and Agent Services dashboards.
Identify the new features of Online Marketing, including audience builder Date/Time enhancements, Guests on Events, Multi-Row Profile Support enhancements, OLM Emails on the 360 degree view, Hosted Credit Card enhancements and OLM Single Sign-on.
Understand the Services Self-Service new features, including enhanced Homepage, Guided Case Creation and Faceted Search of knowledge base.
Leverage Self-Service Dashboard enhancements.

Skills Gained:

Understand Secure Enterprise Search and Global Search
Understand Embedded and Online Help features
Understand HR Help Desk enhancements
Understand Employee Self-Service enhancements
Understand HR Manager and Agent Services Dashboard
Understand Outlook Task and Calendar Integration features
Understand Audience Builder Date/Time enhancements
Understand the Guests on Events feature
Understand Multi-Row Profile Support enhancements
Understand OLM Emails on the 360 Degree View
Understand Hosted Credit Card enhancements
Understand OLM Single Sign-on
Understand the Services Self-Service Home Page and dashboard features

Course Content:

PeopleTools 8.53/Usability New Features

Describe Peoplesoft Global Search
Describe the new Style Sheet
Describe WorkCenters and Dashboard
Understand Activity Guides
Understand Pivot Grids and Actions
Understand PeopleSoft Mobile functionality

Help Desk for Human Resources Features

Describe Secure Enterprise Search and Global Search
Describe Embedded Help and Online Help
Describe User Experience enhancements
Understand Mobile Workforce enhancements
Describe HR Help Desk features
Understand Employee Self-Service enhancements
Understand the HR Manager and Agent Services Dashboard
Understand Outlook Task and Calendar Integration

Marketing Features

Understand the Audience Builder Date/Time enhancements
Describe the Guests on Events feature
Understand Multi-Row Profile Support enhancements
Describe OLM Emails on the 360 Degree View
Understand Hosted Credit Card enhancements
Describe OLM Single Sign-on

Services Self-Service New Features

Understand Home Page enhancements
Understand the Guided Case Creation process
Describe Faceted Search of Knowledge Base using Secure Enterprise Search
Identify Services Self-Service Dashboard enhancements
Understand Case Management enhancements

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Time Frame: 0-3 Months4-12 Months

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