Overview of the SAP CRM Solution Training (SAPCRM-v015)

Overview of the SAP CRM Solution Training (SAPCRM-v015)

Introduction:

Overview of the SAP CRM Solution Training (SAPCRM-v015) Onsite or Public classes

Overview of the SAP CRM Solution Training (SAPCRM-v015) course is structured using a case study of the functional and channel-oriented key areas and scenarios in SAP CRM. The Overview of the SAP CRM Solution Training course includes demonstrations and exercises in the system. This Overview of the SAP CRM Solution Training course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown.

Skilled Gained:

-Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
-Evaluate integration aspects between SAP CRM and other components

Course based on software release:

-SAP EHP 3 for SAP CRM 7.0
-SAP EHP 7 for SAP ERP 6.0

Overview of the SAP CRM Solution Training (SAPCRM-v015)Related Courses:

Duration: 3 days

Prerequisites:

Essential:
-None

Recommended:
-Basic Knowledge of CRM processes in general
-Knowledge of SAP ERP, in particular in the Sales and Service Environment

Customize It:

With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.

Audience / Target Group:

SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution

Course Content:

Introduction to:
-Fundamentals and architecture of SAP CRM
-SAP CRM Marketing
-SAP CRM Web Channel (E-Commerce)
-SAP CRM Partner Channel Management
-SAP CRM Sales
-SAP CRM Interaction Center
-SAP CRM Service
-SAP CRM Field Applications
-SAP CRM Analytics
-Implementation & operation of SAP CRM

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Time Frame: 0-3 Months4-12 Months

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