Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration Training

Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training

Introduction::

Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training – Hands-on

The Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training course will provide an introduction into the IT Service Management tool and will also deep dive into many of the complex functionalities. The Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration Training course will review important features, share best practices and highlight a number of advanced capabilities.

Duration: 2 days

Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training

Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration TrainingRelated Courses:

Customize It:

» If you are familiar with some aspects of this Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training course, we can omit or shorten their discussion.
» We can adjust the emphasis placed on the various topics or build the Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training course around the mix of technologies of interest to you (including technologies other than those included in this outline).
» If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training course in manner understandable to lay audiences.

Audience / Target Group:

The target audience for this Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training course:

» Administrators
» Networking team

Objectives:

Upon completing this Solarwinds Orion 303: Web Help Desk - Installation & Advanced Configuration Training course, learners will be able to meet these objectives:

» Installation and Basic Configuration
» Advanced Configuration
» Creating and Managing a Change Advisory Board (CAB)

Course Syllabus:

Installation and Basic Configuration

Installation of WHD
Authentication Settings
SMTP Settings
Integration options with SolarWinds Orion and Dameware MRC
Email Templates
Ticket Options
Tech Accounts and Permissions
Locations and Departments
Client Accounts
Data Import Options

Advanced Configuration

Ticket Routing
Approval Roles
Tasks
Action Rules
Creating and Managing Assets
Creating and Managing Parts and Billing options
Client Surveys
Knowledge Base
Reporting
RESTful API Introduction

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Time Frame: 0-3 Months4-12 Months

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