Supporting and Troubleshooting Microsoft Windows 10 Training

Supporting and Troubleshooting Microsoft Windows 10 Training (M10982)

Introduction:

Supporting and Troubleshooting Microsoft Windows 10 Training Course Description

This Supporting and Troubleshooting Microsoft Windows 10 Training course will teach you the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in any Windows Server domain environment. This Supporting and Troubleshooting Microsoft Windows 10 Training course provides an understanding of Windows 10 features, how these features can be used in an Active Directory environment and how to troubleshoot them to best support your Windows 10 users.

Customize It:

With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.

Audience/Target Group

This course is primarily for Enterprise Desktop Support Technicians, who provide Tier 2 support to users running Windows 10 on personal computers and devices within a Windows domain environment in medium to large enterprise organizations.

This course is also highly recommended for IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

Related Courses:

Duration: 5 days

Class Prerequisites:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2012 R2 fundamentals.
Installing and Configuring Windows 10 (20697-1)
Deploying and Managing Windows 10 using Enterprise Services (20697-2).

What You Will Learn:

Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
Troubleshoot startup issues and operating system services on a Windows 10 PC.
Resolve issues related to hardware devices and device drivers.
Troubleshoot Windows 10 PCs remotely.
Troubleshoot issues related to network connectivity.
Troubleshoot client configuration failures and GPO application issues.
Troubleshoot issues related to user settings.
Troubleshoot remote connectivity issues.
Resolve issues related to accessing resources from computers that are domain-joined.
Resolve issues related to accessing resources from computers that are not domain-joined.
Troubleshoot issues related to application installation and operation.
Recover a PC running Windows 10.

Course Content:

Module 1: Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives

Module 3: Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry

Module 4: Troubleshooting Remote Computers

Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell

Module 5: Resolving Network Connectivity Issues

Determining Network Settings
Troubleshooting Network Connectivity Issues
Troubleshooting Name Resolution

Module 6: Troubleshooting Group Policy

Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

Module 7: Troubleshooting User Settings

Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings

Module 8: Troubleshooting Remote Connectivity

Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues

Module 10: Troubleshooting Resource Access for Non Domain Member Clients

Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access

Module 11: Troubleshooting Applications

Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications

Module 12: Maintaining Windows 10

Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Performance
Applying Applications and Windows Updates

Module 13: Recovering Data and Operating System

File Recovery in Windows 10
Recovering an OS

Labs

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