Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise Training

Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise Training (M6293)

Introduction:

Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise Training Course by ENO

This Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise Training course teaches IT professionals with Windows XP and Windows Vista experience to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. Students will be prepared for Exam 70-685, which is the final requirement for the Enterprise Desktop Support Technician (EDST) credential. This Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise Training course exposes students to the process of establishing and using a troubleshooting methodology, the EDST job role and responsibilities, and troubleshooting tools and techniques that address Windows 7 issues such as startup, group policy, hardware and device driver, performance, network connectivity, remote connectivity, user profile and logon, security, and applications.

Customize It:

With onsite Training, courses can be scheduled on a date that is convenient for you, and because they can be scheduled at your location, you don’t incur travel costs and students won’t be away from home. Onsite classes can also be tailored to meet your needs. You might shorten a 5-day class into a 3-day class, or combine portions of several related courses into a single course, or have the instructor vary the emphasis of topics depending on your staff’s and site’s requirements.

Audience/Target Group

Enterprise Desktop Support Technician (EDST) providing Tier 2 support
Desktop Support Technician (DST) in an Upper MORG Organization

Troubleshooting and Supporting Microsoft Windows 7 in the Enterprise Training (M6293)Related Courses:

Duration: 3 days

Class Prerequisites:

Networking fundamentals (TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS))
Microsoft Active Directory principles and management
Microsoft Windows Server 2008 fundamentals
Microsoft Windows Client fundamentals
Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

What You Will Learn:

Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
Troubleshoot startup issues on a Windows 7 computer.
Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
Troubleshoot hardware device, device driver, and performance issues.
Troubleshoot network and remote connectivity issues.
Troubleshoot logon and resource access issues.
Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
Troubleshoot operating system and applications issues.

Course Content:

Module 1: Implementing a Troubleshooting Methodology

Introduction to the EDST Job Role
Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues

Overview of the Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues

Module 3: Using Group Policy to Centralize Configuration

Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues

Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in Windows 7
Troubleshooting Device Driver Failures

Module 5: Troubleshooting Network Connectivity Issues

Determining Network Settings
Troubleshooting Network Connectivity Issues

Module 6: Troubleshooting Remote Connectivity Issues

Troubleshooting VPN Connectivity Issues
Using Remote Desktop
Troubleshooting User Issues by Using Remote Assistance
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues

Module 7: Troubleshooting Logon and Resource Access Issues

Troubleshooting User Logon Issues
Troubleshooting User Profile Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues

Module 8: Troubleshooting Security Issues

Recovering Files Encrypted by EFS
Recovering BitLocker-Protected Drives
Troubleshooting Internet Explorer and Content Access Issues

Module 9: Troubleshooting Operating System and Application Issues

Troubleshooting Application Installation Issues
Troubleshooting Application Operations Issues
Applying Application and Windows Updates

Labs

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Time Frame: 0-3 Months4-12 Months

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